- In our workshop we have a controlled
environment in respect to the requirements stated in international standards
- In addition to this we also have
ESD-protected areas where all instrument service and electronic parts are
handled. These areas are controlled on a regular basis in respect to the
full safety of the ESD protection
- Our Technical Manger has been working
with service of electronic equipment since the early 1980's, and with the
Entomed products from 1996. Grason-Stadler products has been a part of the
more or less daily work since 1998, and MAICO since 1999 to mention some
brands that we work with. We are also appointed Swedish service centre for
brands like MAICO, Amplivox, Frye and Sibelmed, and we are the Authorized International
Service and Support Centre for the Entomed products.
- Our workshop is fully equipped with
soldering tools for older through hole electronic boards as well as for the
newer surface mounted technology.
- We can of course also handle the more
and more common more environmental friendly lead-free soldering technology.
- Environmental friendly
- All parts that we replace, including
cables, are held "far" from the normal waste. We send all electronic and
electric waste to a recycling station where all valuable and/or
environmentally unsafe elements are handled in a safe way. We are certified
by the Swedish recycling organisation "El-Kretsen" who through our yearly
fees guarantees that none of the electronic parts we send for recycling will
leak to the environment. We also recycle all cardboard boxes that can't be
reused, and all office paper.
- In House Service
- Since we can't guarantee a full ESD
protection at the customers site we don't perform any service work at the
customers site that requires that the instrument case is opened. What we
recommend to be done at the customers site are replacement of defective
cables for the headset, subject response switches etc.
- For all other service we strongly
recommend that the instrument is sent to Entomed MedTech AB.
- Service Contract
- We offer Swedish customers to sign a
service contract with Entomed MedTech AB where we agree on what can be
done at the customers site and what has to be done in our workshop. This
also defines in what intervals the instruments shall be serviced. Our
contracted customers also get some discount on repair work.